SHIPPING & RETURNS
Shipping Policy
Does Can-al Medical Supplies offer free shipping?
Yes, Can-al Medical Supplies will pay for Ground Services shipped directly to customer facilities for orders that exceed $250*. This excludes enteral products and formulas, cleaning solutions, gloves, DME products, bulk incontinence items and all Home Delivery Shipments.
Can-al Medical Supplies may adjust shipping rates for any customer, including shipping rates set forth in any customer purchase agreement(s), for any reason upon delivery of at least 14 days notice.
What are your shipping options?
Can-al Medical Supplies can provide premium shipping services including Next Business Day, Second Business Day and Third Business Day. Charges for shipping services other than Ground will be added to the invoice.
What are the cut-off times for same-day shipping?
Can-al Medical Supplies offers same-day shipping from all eight U.S. distribution centers. Orders placed before 5:15 p.m. EST (4:15 p.m. in all other time zones) will be shipped the same day pending credit approval.
What is your backorder policy?
Our fill rates are among the highest in the industry. However, we occasionally experience out-of-stocks on some merchandise. It is our policy to pay freight on back orders (excluding enteral products, cleaning solutions, gloves, milk, DME products and bulk incontinence items).
Return & Exchange Policy
What is the return policy?
Our Return Policy
Can-al Medical Supplies will only accept product returned within 90 days from the date of purchase. Products must be returned 6 months prior to date of expiration.
All returns will be charged a restocking fee. Returns will not be accepted on special-order items, insulin pumps or vendor drop ships.
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Each return must include a Return Authorization Number. Unsolicited returns and returns without a Return Authorization Number will be charged a processing fee. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by Can-al Medical Supplies. No credit will be issued for product that we determine cannot be resold.
Please contact us at 1-916-333-5070 to obtain a Return Authorization Number. Please have the invoice number and date of purchase available when calling. Please write the Return Authorization Number on a prepaid shipping label. You may also purchase a call tag by calling Customer Service at 1-916-333-5070.
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Any product shortage or shipping errors must be reported to our Customer Service Department within 48 hours from receipt of the order.